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terms and conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.theworldtreasure.com (our site) to you.  Please read these terms and conditions carefully before ordering any Products from our site.  You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1.    INFORMATION ABOUT US
1.1    www.theworldtreasure.com is a site operated by The World Treasure ltd (we).  We are registered in England and Wales under company number 07166365 and our VAT number is 989295636.

2.    YOUR STATUS
By placing an order through our site, you warrant that:
(a)    You are legally capable of entering into binding contracts; and
(b)    You are at least 18 years old.

3.    HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1    After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing, stock levels have been checked or in the case of services we can offer the service you require and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation).  Once we accept your order, you shall pay the price for the goods or services plus VAT and delivery and other costs specified on the order page and we shall charge your account for payment.  Please keep your "confirmation of order" e-mail for your records. The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. 
3.2    The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4.    OUR STATUS
4.1    We may provide links on our site to the websites of other companies, whether affiliated with us or not.  We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.  This DISCLAIMER does not affect your statutory rights against the third party seller.  We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

5.    CONSUMER RIGHTS
5.1    If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products.  In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9  below). 
5.2    To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
5.3    Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation.  This provision does not affect your statutory rights.
5.4    For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty. Sale items may only be exchanged during the sale period with proof of purchase.

6.    AVAILABILITY AND DELIVERY
6.1    Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 14  days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. 
6.2    Please see our Delivery Guide for information on timings and costs of delivery.  We will use our reasonable endeavours to deliver the goods or services within the times indicated.  However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.  
We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply.  You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods.  It is important that the addresses supplied by you to us are accurate.

7.    RISK AND TITLE
7.1    The Products will be at your risk from the time of delivery.
7.2    Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8.    PRICE AND PAYMENT
8.1    The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. 
8.2    These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide [INSERT AS LINK TO SITE'S DELIVERY GUIDE]. 
8.3    Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
8.4    Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
8.5    We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.6    Payment for all Products must be by credit cards: Visa and Mastercard. Debit cards: Delta, Switch. Cheques in Sterling payable to “The World Treasure” and bank transfers.  We will not charge your credit or debit card until we despatch your order.

9.    OUR REFUNDS POLICY
9.1    When you return a Product to us (please refer to Making Returns below):
(a)    because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1 we will process the refund due to you as soon as possible and, in any case, within 30 days of the day we receive notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you.  However, you will be responsible for the cost of returning the item to us.
(b)    This paragraph refers to ‘defective products’ only and if you have a valid claim based on the quality of any repairs we make to your goods, then we shall be entitled to rectify the defect free of charge or, at our discretion refund you the price for the repair of the goods.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. 
9.2    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
 
10.    OUR LIABILITY
10.1    We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the same kind are commonly supplied. 
10.2    To the maximum extent permitted by law, our maximum liability to you in connection with any claim or series of connected claims under this contract for losses you suffer as a result of us breaking this contract  is strictly limited to the purchase price of the Product you purchased. 
10.3    This does not include or limit in any way our liability:
(a)    For death or personal injury caused by our negligence;
(b)    Under section 2(3) of the Consumer Protection Act 1987;
(c)    For fraud or fraudulent misrepresentation; or
(d)    For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
10.4    We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the Contract between us, including but not limited to:
(a)    loss of income or revenue
(b)    loss of business
(c)    loss of profits or contracts
(d)    loss of anticipated savings;or
(e)    loss of data
provided that this clause 10.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 10.1 or clause 10.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 10.4.
10.5    We cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.
10.6    You must use this site for lawful purposes only. You are responsible for keeping all passwords and user names confidential.

11.    IMPORT DUTY
11.1    If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.
11.2    Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.

12.    WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

13.    NOTICES
All notices given by you to us must be given to The World Treasure ltd via email to info@kokku.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order..  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

14.    TRANSFER OF RIGHTS AND OBLIGATIONS
14.1    The Contract between you and us is binding on you and us and on our respective successors and assigns. 
14.2    You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 
14.3    We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15.    EVENTS OUTSIDE OUR CONTROL
15.1    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 
15.2    A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a)    Strikes, lock-outs or other industrial action.
(b)    Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c)    Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d)    Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e)    Impossibility of the use of public or private telecommunications or internet networks.
(f)    The acts, decrees, legislation, regulations or restrictions of any government.
15.3    Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

16.    WAIVER
16.1    If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
16.2    A waiver by us of any default shall not constitute a waiver of any subsequent default.
16.3    No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13  above.

17.    SEVERABILITY
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18.    ENTIRE AGREEMENT
18.1    These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
18.2    We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
18.3   
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

19.    OUR RIGHT TO VARY THESE TERMS AND CONDITIONS AND PRODUCT DESCRIPTIONS
19.1    We have the right to revise and amend these terms and conditions from time to time  . We will endeavour to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing restrictions. 
19.2    You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
19.3    Copyright and other rights – All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with any software and underlying source code are owned controlled or licensed to the World Treasure Ltd.

20.    LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Making Returns

You can return items within 30 days of purchase. They need to be returned in their original packaging and proof of purchase.

Pack the items back in the parcel, include the paperwork and before sending it back please contact us to inform us of the return and to confirm the delivery address for the item to be returned.

When returning the items you are recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

A prompt refund of the price of the products will be issued once all the information referred to above is received. The credit card, debit cards or cheques used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer are team will contact you.

For all returns, except where the item is faulty or despatched in error by us, you will be required to arrange and pay for the return of the Products to us.